Support

How can we help?

Find quick answers in the Help Center, or reach out to our team directly.

Help Center

Browse guides, how-tos, and answers to common questions — available 24/7.

Browse articles

Contact Support

Send us an email and we'll get back to you within 24 hours, Monday–Friday.

support@mydaybyday.app

Using the app? You can also submit and track support tickets directly from Settings → Contact Support.

Common Questions
How do I cancel my subscription?
Subscriptions are managed by your device's app store, not by DayByDay directly.
  • iPhone/iPad: Settings → [your name] → Subscriptions → DayByDay
  • Android: Google Play Store → Menu → Subscriptions → DayByDay
How do I delete my account?
Go to Settings → Account → Delete Account. This permanently deletes your account and all health data. We recommend exporting your data first via Settings → Export Data.
How do I export my data?
Go to Settings → Export Data to download CSV files for any data category, or generate a PDF health report to share with your provider.
What happens when my free trial ends?
Your 14-day trial gives full access to all features. When it ends, you can subscribe to keep premium features, or continue with the free tier (basic weight and measurement tracking). Your account and data are retained as long as you remain active.
How does Apple Health / Health Connect sync work?
DayByDay can sync with Apple Health (iOS) or Google Health Connect (Android). You control exactly which data types are shared. Go to Settings → Apple Health (or Health Connect) to manage permissions for each data type. No health data is shared with third parties.
Is my health data secure?
Yes. All data is encrypted in transit (TLS/HTTPS) and at rest using row-level security — your data is isolated and only accessible to your authenticated account. We never sell, share, or use your health data for advertising. See our Privacy Policy for full details.
Is DayByDay a medical device?
No. DayByDay is a personal health tracking tool for informational purposes only. It is not a medical device and has not been evaluated by the FDA. It does not provide medical advice, diagnosis, or treatment. Always consult your healthcare provider before making health decisions.
How do I exercise my privacy rights (GDPR / CCPA)?
DayByDay provides self-service tools for most privacy rights:
  • Access & portability: Settings → Export Data (CSV or PDF)
  • Correction: Edit your profile in Settings → Edit Profile, or edit entries directly in each tab
  • Deletion: Settings → Account → Delete Account

For requests you can't complete in the app, email support@mydaybyday.app. We respond within 30 days.

Still need help?

Email support@mydaybyday.app

DayByDay is a personal wellness tracking tool, not a medical device. Data shown is for informational purposes only. Always consult your healthcare provider before making changes to your health regimen.